Returns 

 

ALLURE BY VONKIT

Return & Exchange Policy

At Allure By VonKit, we want you to love every purchase! We understand that sometimes an item may not fit or meet your expectations. To provide a positive shopping experience while maintaining the quality of our merchandise, we offer eligible returns for store credit.

Please carefully review our return and exchange policy before placing your order.

14-Day Return Policy

We accept eligible returns within 14 calendar days of the confirmed delivery date.

All approved standard returns will be issued as STORE CREDIT ONLY. We do not offer refunds to the original payment method for standard returns.

To qualify for a return, merchandise must meet the following requirements:

• Items must be unworn, unwashed, unused, and in their original condition.
• All original tags must remain attached.
• Merchandise must be free of stains, makeup, deodorant, perfume, odors, pet hair, and damage.
• Proof of purchase or a valid order number is required.
• A return request must be submitted within 14 days of delivery.

Items that do not meet these requirements may be refused.

Final Sale Items

For hygiene, safety, and inventory protection, the following merchandise is considered FINAL SALE and is not eligible for returns, exchanges, or store credit for change-of-mind or sizing reasons:

• All hair extensions, including Velour Volume tape-in extensions, regardless of color, length, or quantity purchased.
• Bodysuits, intimate apparel, bras, and shapewear.
• Clearance and final-sale merchandise.
• Items specifically marked FINAL SALE.
• Gift cards.

ALL HAIR SALES ARE FINAL.

Please carefully review your selected hair color, length, and quantity before completing your purchase.

Due to the hygienic nature of hair extensions, we do not accept returns or exchanges for incorrect color selection, length selection, or change of mind, even if the hair extensions are unopened or unused.

Final-sale restrictions do not eliminate any rights customers may have concerning defective, damaged, incorrect, or misrepresented merchandise under applicable law.

Exchanges

We do not offer direct exchanges at this time.

If you need a different size, color, or style, you may request a return for store credit on eligible merchandise and use that credit toward a new purchase.

All replacement purchases are subject to current inventory availability.

Final-sale merchandise is not eligible for standard exchanges.

How to Request a Return

To initiate a return, please email info@allurebyvonkit.com within 14 calendar days of your confirmed delivery date.

Include the following information:

• Full name
• Order number
• Item(s) you wish to return
• Reason for your return request

Our customer service team will review your request and provide return instructions if your item qualifies.

Please do not send merchandise back without receiving return instructions or authorization.

Unauthorized returns may be refused.

Return Shipping

Customers are responsible for return shipping costs on standard returns.

Original shipping charges are nonrefundable for standard returns.

We recommend using a trackable shipping service, as Allure By VonKit is not responsible for return packages lost or damaged in transit.

If a return results from an error on our part, such as an incorrect or defective item, we will cover the applicable return shipping costs.

Store Credit

Once your approved return is received and inspected, store credit will be issued within 5 business days.

Please note:

• Store credit can be used toward future purchases at Allure By VonKit.
• Store credit cannot be redeemed for cash.
• Store credit is nontransferable.
• Store credit does not expire.
• Store credit will reflect the amount paid for the approved returned merchandise, excluding original shipping charges and applicable discounts.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an incorrect, damaged, or defective item, please contact us at info@allurebyvonkit.com within 3 days of delivery whenever possible.

Include your order number, a description of the issue, and clear photographs showing the damage or incorrect merchandise.

Our team will review your claim and determine an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

The requested 3-day notification period does not limit your rights under applicable consumer protection laws.

Order Cancellations

Once an order has been processed or shipped, it cannot be canceled.

If you need to request a cancellation, please contact info@allurebyvonkit.com as soon as possible after placing your order.

Cancellation requests are not guaranteed and depend on the order’s processing status.

Additional Information

All returns are subject to inspection and verification.

Allure By VonKit reserves the right to deny standard returns that do not meet the conditions outlined in this policy, subject to applicable law.

This policy does not limit any consumer rights or remedies required by law.

The updated policy applies to orders placed on or after its publication date.

We appreciate your understanding and thank you for supporting Allure By VonKit!

The Allure By VonKit Team

Customer Service: info@allurebyvonkit.com

Website: www.allurebyvonkit.com